Cloud Contact Center
CONTACT CENTERS
Cloud contact center software designed for your business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We’ve also got other cloud contact center options for any business size or need.
Integrated experience
Vonage tightly integrates contact center and unified communications to put everything you need for communication on one flexible cloud platform.
Salesforce integration
Leverage all your Salesforce capabilities and data to personally address customers and complete faster, more effective calls, thanks to our deep integration with Salesforce.
Advanced CTI routing
Make automated, informed, and faster routing decisions based on any Salesforce object – ensuring the best available agent speaks to the right customer.
Agent-centered UX
Provide your agents with everything they need to have great conversations, including the tools and customer insights necessary to provide superior service and make quicker sales.
DELIVER STELLAR CUSTOMER SERVICE
Vonage tightly integrates contact centers and unified communications
When the contact center and the rest of the organization are all on the same communications platform, agents can collaborate with experts across your entire organization to most effectively resolve customer issues.
- Common call controls and directory
- One-click login and single interface
- Complete view of presence and availability
SALESFORCE
Vonage Contact Center, designed for Salesforce
Our contact center software solution integrates with Salesforce, making it the clear choice for sales and service teams.
- Route calls to appropriate agent to address immediate needs
- Customize dashboards with updated details
- Reach customers on their channels of choice
- Automate resources to create time and address more complex asks
- Link with Einstein Analytics to unlock hidden insights
- Enjoy greater overall efficiency and CX
INDUSTRY RECOGNITION
Awards
Organizations around the world have excitedly shouted: “and the winner is, Vonage.”
- 2019 Visionary in Gartner Magic Quadrant for Contact Center as a Service (CCaaS)
- 2019 CRM Excellence Award
- 2019 ContactCenterWorld Award
- 2019 Cloud Computing Magazine Product of the Year
- 2019 Internet Telephony Product of the Year
- 2019 Customer Magazine Product of the Year
ServiceNow integration with Vonage Contact Center
Empower your agents to deliver superior sales or service experiences with Vonage Contact Center for ServiceNow.
- Enable your cloud-based contact center to focus on what matters most—your customers
- Get an easy-to-use interface with powerful key performance metrics, personalization, and productivity features
- Review voice interactions, logs, recordings, and more without ever leaving the ServiceNow app
- Vonage Contact Center for ServiceNow has a short list of easy-to-meet operating needs